PRIVACY AND SECURITY POLICY
PRIVACY AND SECURITY POLICY
All services provided in our store are owned and operated by our company, ARSLANTRA LIMITED.
Our company may collect personal data for various purposes. This policy explains how personal data is collected and how it is protected.
By its nature, our business requires us to collect certain personal information from members when they register or complete forms and surveys in our store (such as name and surname, company details, telephone number, address or email address).
From time to time, our company may send customers and members information about campaigns, new products and promotional offers. Members can choose whether to receive such information when they register. They can change this choice at any time in the account details section after logging in, or by using the link included in any message they receive from us.
Personal information that members send to our store electronically during the approval process, whether through our store or by email, will not be disclosed to third parties except for the purposes and within the scope set out in the "User Agreement" between us and our members.
To identify system problems and to resolve any issues or disputes relating to our services quickly, our company records and uses members' IP addresses. IP addresses may also be used to identify users in a general way and to collect broad demographic information.
Beyond the purposes and scope set out in the Membership Agreement, our company may use the information requested for direct marketing, either itself or through the parties it works with. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, and information about transactions made through our store may also be used by our company and the parties it works with, beyond the purposes and scope set out in the "Membership Agreement", for statistical analysis, building databases and market research, without disclosing the identity of our members.
Our company undertakes to keep confidential information strictly private and confidential, to treat this as a duty of confidentiality, and to take all necessary measures and exercise all due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, being used without authorisation or being disclosed to a third party.
CREDIT CARD SECURITY
Our company puts the security of cardholders who shop on our websites first. Your credit card details are never stored on our systems.
When you enter the checkout process, there are two things to look for to make sure you are on a secure site. One of these is a key or padlock icon in your browser. This shows that you are on a secure web page and that all your information is protected by encryption. This information is used only as part of the sales process and in line with your instructions. Credit card information used during checkout is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol, independently of our websites, and sent to the relevant bank for authorisation. Once the card is approved, the purchase continues. Because we cannot view or record any card details, third parties are prevented from obtaining this information under any circumstances.
For orders placed online by credit card, our company checks the reliability of the payment, billing and delivery address details to protect against credit card fraud. For this reason, before the order of a first-time customer can move to the fulfilment and delivery stage, the accuracy of their financial, address and telephone details must first be confirmed. Where necessary, we may contact the cardholder or the relevant bank to check this information.
Only you can access and change the information you provide when you register. As long as you keep your login details secure, other people cannot access or change your information. For this purpose, the registration process takes place within a 128-bit SSL secure area. This is an international encryption standard that cannot be broken.
Online stores that offer an information line or customer service and display a full address and telephone number are increasingly preferred today. This lets you get detailed answers to any questions you have and gives you a more reliable picture of the trustworthiness of the company providing the online shopping service.
Note: We recommend that you check that an online store displays the company's full address and telephone number. Before you shop, make a note of all the telephone and address details of the store you are buying from. If you are unsure, call to confirm before making your purchase. All of our online stores display full information about our company and its location.
SECURITY OF MAIL ORDER CREDIT CARD INFORMATION
The identity and credit card details you send to us using the credit card mail-order method will be kept confidential by our company. This information is held for 60 days in case of any chargeback disputes raised through the bank, and is then destroyed. If any amount other than the amount on the mail-order form you have approved for the products you ordered is charged to your card, you can of course dispute it with your bank and stop the payment, so this does not create a risk for you.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other websites. Our company is not responsible for the privacy practices or content of websites accessed through these links. Advertisements published on our website are distributed to our users through our advertising partners. The Privacy Policy principles in this agreement apply only to the use of our store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In the limited circumstances set out below, our company may disclose users' information to third parties outside the provisions of this Privacy Policy. These circumstances are limited to:
1. Complying with obligations imposed by laws, decrees, regulations and other legal rules issued and in force by a competent legal authority;
2. Fulfilling and enforcing the requirements of the "Membership Agreement" and other agreements our store has entered into with users;
3. Where information about users is requested for an investigation or inquiry duly conducted by a competent administrative or judicial authority;
4. Where disclosing information is necessary to protect the rights or safety of users.
EMAIL SECURITY
Never include your credit card number or passwords in emails you send to our Customer Service about any of your orders. Information in emails may be seen by third parties. Our company cannot guarantee the security of information sent by email under any circumstances.
BROWSER COOKIES
Our company may obtain information about users who visit our store and how they use the website by means of a technical communication file (cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in its memory. A cookie makes using the internet easier by storing status information and preferences about the site.
Cookies help us obtain statistical information about how many people visit the site, why and how many times a person visits it and how long they stay, and help dynamically generate advertising and content from user pages designed specifically for users. Cookies are not designed to collect data or any other personal information from your device's memory or your email. Most browsers are set to accept cookies by default, but users can change their settings so that cookies are blocked or so that they are warned when a cookie is sent.
Our company may change the provisions of this Privacy Policy at any time by publishing them on the website or by sending an email to users. If the provisions of the Privacy Policy change, the changes take effect on the date they are published.
For any questions or suggestions about our privacy policy, you can email info@arslantra.com. You can also reach our company using the contact details below.
Company name: ARSLANTRA LIMITED
Email: info@arslantra.com
