Payment and Delivery

Payment and Delivery

For online payments, the amount will be charged to your credit card once your order is completed. If an order is cancelled due to possible cancellation or stock issues, the refund will be issued to your credit card within 14 business days.

Delivery

We strive to hand over the products you order to the courier on the same day. For products that take longer to source, the delivery time is 7 business days, as stated on the product page. If a delivery is likely to be delayed, we will inform you.

To ensure your order is delivered without disruption, please provide the address where you will be during the day as your delivery address.

Your order will be processed according to the delivery type you selected at checkout. Once confirmed, orders are handed over to the courier within 7 (seven) business days at the latest.

You can contact our customer service team to discuss alternative delivery arrangements. Please note that deliveries are available within the United Kingdom only.

Payment Tracking

If the payment system is unable to complete a transaction for any reason, the customer is notified of this on the payment result page.

If an order cannot be delivered because of an error in the address provided, we will contact the person who placed the order.

The validity of the email address provided is confirmed by an automatic email sent once the order has been submitted.

We are responsible for completing the delivery not only to the customer but also to the bank whose credit card system we use.

Please note!

If you think a package was damaged during shipping, open and check it in front of the courier representative when you receive it. If you believe the product is damaged, ask the courier to prepare a damage report and do not accept the delivery.

Once the product has been accepted, the courier is considered to have fully carried out its duty.

If the product is damaged: Please send the damage report to info@arslantra.com as soon as possible.

Once you have done this, we will start looking into your package and arrange a replacement delivery as soon as possible.

If you also briefly explain in this email why you want to return the product, it will help us improve our products.